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Document pack for GCC retail and e-commerce businesses

Retail and online sellers need fast, repeatable documents: simplified tax invoices, receipts, credit notes for returns, purchase orders to suppliers and delivery notes for couriers. This pack covers the whole order-to-refund cycle.

Documents Retail & e-commerce businesses need most

The document order that works

  1. 1Issue a VAT invoice or receipt at the point of sale.
  2. 2Send a delivery note with courier shipments.
  3. 3Raise a credit note whenever a customer returns goods.
  4. 4Reorder stock with purchase orders to your suppliers.
  5. 5Check VAT and totals with the GCC VAT calculator before filing.

Compliance points to get right

  • Simplified tax invoices are allowed for retail supplies below the prescribed threshold, but must still show TRN and VAT.
  • Refunds and returns require a credit note referencing the original invoice number.
  • Sequential numbering must be unbroken across invoices and credit notes.

Returns and credit notes done properly

Retail VAT errors in the GCC most often come from refunds. Deleting or overwriting an issued invoice breaks sequential numbering and leaves your VAT return unreconcilable. The correct treatment is always a credit note that references the original invoice, with the same VAT rate, so output tax reduces in the period the refund happened.

Retail & e-commerce document FAQs

What is the difference between a receipt and a tax invoice?

A receipt proves payment; a tax invoice is the VAT document your customer needs to reclaim input tax. B2C sales usually need only a receipt or simplified invoice, while B2B customers will ask for a full tax invoice with their TRN.

How do I handle a partial refund?

Issue a credit note for the refunded amount only, referencing the original invoice. Never edit or delete the original invoice.

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